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Access Support PIN

profile settings support


For those with a subscription that includes phone support, you must provide a PIN that SecOps uses to authenticate you as an authorized contact. Your support PIN is automatically generated every 24 hours, and after each use to protect your account.

Note

The support PIN is only available for subscriptions that include phone support.

To access your support PIN, follow these steps.

Access Your Support PIN

Access Your Support PIN

Note

If you are unable to access your support PIN, we can also authenticate you by calling you on the phone number you have listed on your profile in Secureworks® Taegis™ XDR. Review and update your phone number by selecting your name from the upper right of Secureworks® Taegis™ XDR and choosing Profile Settings.

  1. Select your user icon from the upper right of Secureworks® Taegis™ XDR and choose User Profile & Settings.
  2. Select See PIN from the Support PIN section to view your one-time PIN.
  3. Provide this PIN to your support agent when asked. The PIN is not case sensitive.

Important

If SecOps has already used the PIN to authenticate you, you must click See PIN again to view the newly generated PIN.