Incident Response Plan Development
Incident Response Plan Development ⫘
Service Overview ⫘
Secureworks will help you develop incident response (IR) plan materials at both a strategic and a tactical level. Strategically, we will help you with IR plan development, security policy integration, capability development, and governance. Tactically, we will help you define IR workflows, roles and responsibilities, and detection and response processes specific to your organization.
Service Methodology ⫘
Secureworks will request documentation that supports the effort to understand your current security posture and practices to draft IR materials tailored to your organization. We request documentation such as process diagrams, policies, procedures, guidelines, and any other information necessary to help Secureworks to understand your current practices and regulatory requirements.
As deemed necessary, facilitated workshops and interviews may also be conducted with your key stakeholders to rapidly gather a deeper understanding of overall requirements, critical business requirements, and existing response capabilities. We anticipate that your Engagement point of contact will provide the requested information and access to key stakeholders as quickly as possible once the Engagement begins.
Purchasing options for Incident Response Plan Development are as follows: small, medium, and large. Scope is determined prior to the Engagement based on your organization's size.
Outcome ⫘
Secureworks will create IR plans incorporating the content you provide, which may include the following:
- IR charter
- Roles, responsibilities, and decision making for incidents
- Incident categorization and severity definitions
- Process flows and escalation processes for incident handling
- Reporting procedures, templates, and forms
- Response team and key third-party contact information
- Internal and external notification requirements
- Employee awareness and readiness training
- Post-incident analysis and improvement process
- IR metrics
Scope and Service Units ⫘
| Scope | Description | Service Units |
|---|---|---|
| Small | Up to 5,000 employees | 12 |
| Medium | Up to 10,000 employees | 16 |
| Large | Over 10,000 employees | 24 |
Scheduling and Booking Information ⫘
See Service Scheduling for information about scheduling this service.