Taegis Help Resources
XDR Help Icon ⫘
Select the Help icon from the Taegis Menu to access the Taegis Help Center, product documentation, and knowledge base.
XDR Help Icon
You can also open a new support ticket, access current tickets, open the XDR Status page, and view the XDR Roadmap.
Help Center ⫘
The Help Center offers an informational hub that allows you to search though Secureworks® Taegis™ product documentation and knowledge base articles to provide you with the resolution to your issues in the platform. The Help Center also provides the ability to submit support requests to our expert Product Support teams.
Tip
We recommend setting up browser bookmarks for this Documentation site and the Help Center.
Taegis Help Center
Submit and Manage Support Tickets ⫘
From the XDR Help icon:
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Select Submit a Help Request to navigate directly to a new support ticket where you can choose your issue type and supply the details of your request.
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Select View Support Tickets to navigate to your requests to view open and closed support tickets.
Tip
Access to both new and current support tickets can also be found from the top menu of the Help Center.
Taegis Chat ⫘
Within XDR, help and assistance can be obtained in-app via the Chat where you may ask for guidance and support and even request a sales-led demonstration of the XDR. To bring it up, select the chat button from the bottom of the Taegis Menu.
XDR Chat Support
Note
If you have connectivity issues with the chat interface, it may help to refer to Zendesk Chat System Requirements, particularly the firewall configuration information.
Call Support ⫘
For customers whose service includes phone support, find the support phone number on the Subscriptions page in XDR. From the Taegis Menu, select Tenant Settings and choose Subscriptions. For more information, see ManagedXDR Telephone Support.
Tip
If you are unable to log in to XDR to use the preceding contact methods, see the Support FAQ for details on how to contact support.