Taegis Help Resources
Help Information ⫘
Help Icon ⫘
By selecting the icon situated in the top-right of Secureworks® Taegis™ XDR, you can find access to the Taegis Help Center, and direct links to the product documentation and knowledge base.
XDR Help Icon
Help Center ⫘
The Help Center offers an informational hub which allows you to search though Secureworks® Taegis™ product documentation or knowledge base articles to provide you with the resolution to your issues in the platform. The Help Center also provides the ability to submit support request to our expert Product Support teams.
Tip
We recommend setting up browser bookmarks for this Documentation site and the Help Center.
Taegis Help Center
Taegis Chat ⫘
Within XDR, help and assistance can be obtained in-app via the Chat where you may ask for guidance and support and even request a sales-led demonstration of the XDR. To bring it up, select the chat button from the bottom of the left-hand side navigation of XDR.
XDR Chat Support
Note
If you have connectivity issues with the chat interface, it may help to refer to Zendesk Chat System Requirements, particularly the firewall configuration information.