Log In to XDR
get started log in mfa password
Log-In Instructions ⫘
XDR URLs ⫘
The URL for accessing XDR may vary depending on the region your tenant is in.
- US1: https://ctpx.secureworks.com/
- US2: https://delta.taegis.secureworks.com/
- US3: https://foxtrot.taegis.secureworks.com/
- EU: https://echo.taegis.secureworks.com/
Supported Multi-Factor Authentication Applications ⫘
Secureworks® Taegis™ XDR is verified to work with the following authentication applications:
Note
Any authenticator that is compliant with Time-based One-Time Password algorithm (TOTP) should work.
Log In to XDR ⫘
Note
Login dialogs have changed as documented below for users opted in to Preview mode and will soon become the default login experience.
To log in to XDR, follow these steps:
-
Navigate to XDR in a supported browser, using the correct URL for your region.
-
The login dialog displays. Enter your email address and select Continue.
XDR Login Email Dialog
Note
If SSO has been configured for your tenant, you will be redirected to your organization's identity provider to complete login.
- The password dialog displays. Enter your password and select Continue.
XDR Login Password Dialog
- The multi-factor authentication dialog appears. Enter the code from your multi-factor app and select Continue.
Note
If you haven’t set up your multi-factor authentication for XDR yet, see Set Up Multi-factor Authentication.
Multi-Factor Authentication
Tip
Select Try Another Method to use a recovery code or have a one-time code sent to the email address associated to your account.
Other Multi-Factor Authentication Methods
- XDR displays.
XDR Alert Triage Dashboard
Note
Don’t have access to XDR? Contact your Secureworks representative to set it up.
Set Up Multi-factor Authentication ⫘
XDR uses multi-factor authentication for user login. This requires the use of a third-party authentication application.
To set up multi-factor authentication for your account:
- In your browser, navigate to XDR.
- The login dialog displays. Enter your email address and select Continue.
XDR Login Dialog
- The password dialog displays. Enter your password and select Continue.
XDR Login Password Dialog
- The new multi-factor authentication dialog appears. Scan the QR code with your preferred authenticator app, enter the one-time code, then select Continue.
Scan QR Code
Tip
If you’re not able to scan the QR code at the time of setup, select Trouble Scanning? and copy the secret string into your authenticator app instead.
XDR Mobile App ⫘
The XDR Mobile App is a Progressive Web App that brings many XDR features right to your mobile device.
XDR Mobile App Highlight Video
Install XDR Mobile App ⫘
To install the XDR Mobile App, follow these steps:
-
Navigate to XDR using your region URL from a supported browser.
-
Follow the steps relevant to your device:
Ios
- In Safari, tap the Share icon
. - Find and tap Add to Home Screen.
- Confirm or edit the name and tap Add.
If using any browser other than Safari, select Add to Favorites instead.
Android
- In the browser, tap the Menu icon
. - Tap Add to Home screen or Install app.
- Tap Add or Install.
- The app is now available from your mobile device home screen or app library.
Important
If accessing XDR from multiple regions, repeat these steps for each URL.
Available Features ⫘
Explore the following features in the mobile app:
-
Alerts
- Easily sort and apply filters
- View and triage alerts
-
Investigations
- Track ongoing investigations
- Collaborate with comments
- Take remediation action
-
Endpoint Agents
- View installed endpoint agents
- Assign tags and groups
-
Integrations
- View data collectors and cloud APIs
-
Tenant Settings
- Manage users and tenant profile settings
- View subscriptions and data usage
Future enhancements to the mobile app will include additional functionality.
Reset Your Multi-Factor Authentication ⫘
You can reset your multi-factor authentication for XDR from Profile Settings. To do so:
- In your browser, navigate to XDR.
- The login dialog displays. Enter your email address and select Continue.
XDR Login Dialog
- The password dialog displays. Enter your password and select Continue.
XDR Login Password Dialog
- The multi-factor authentication dialog appears. Enter the code from your multi-factor app and select Continue, or if you no longer have access to your multi-factor app, select Try Another Method.
Multi-Factor Authentication
- The other methods dialog displays. Choose Email to have a one-time code sent to the email address associated to your account.
Other Multi-Factor Authentication Methods
-
Enter the one-time code sent to your email and choose Continue.
-
XDR displays. Navigate to Profile Settings to reset your multi-factor authentication.
Reset Your Password ⫘
If you need to reset your password, or you can’t remember it:
- From the login page, select Forgot Password?.
Reset Password
- The Forgot Password dialog displays. Verify your email address and select Continue.
Forgot Password
- Check the email associated to your XDR account for reset instructions.
Check Email
Password Rules ⫘
Passwords in XDR must meet the following criteria:
- Be different from the previous 10 passwords.
- Be at least 10 characters long.
- Not contain part of your account display name.
- Contain at least one character from three of the following categories:
- An uppercase character (A-Z),
- A lowercase character (a-z),
- A number (0-9),
- A special character (!, #, $, %, or a character from extended ASCII).
Troubleshoot Log-In or App Initialization Issues ⫘
If you experience an issue logging in to XDR or receive an application initialization error such as the following, we recommend you clear your browser site data, close the browser completely, and then attempt to log in again.
Application Initialization Error
To clear your site data, follow the instructions from the support site specific to your browser, including:
Contact Support ⫘
If further assistance is needed, see our Support FAQ for information on how to contact support.