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Log In to Secureworks® Taegis™ XDR

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Log-In Instructions

Taegis™ XDR URLs

The URL for accessing Taegis™ XDR may vary depending on the region your tenant is in.

Supported Multi-Factor Authentication Applications

Secureworks® Taegis™ XDR is verified to work with the following authentication applications:

Note

Any authenticator that is compliant with Time-based One-Time Password algorithm (TOTP) should work.

Log In to XDR

Note

Login dialogs have changed as documented below for users opted in to Preview mode and will soon become the default login experience.

To log in to XDR, follow these steps:

  1. Navigate to XDR in a supported browser, using the correct URL for your region.

  2. The login dialog displays. Enter your email address and select Continue.

Login Email Dialog

Secureworks® Taegis™ XDR Login Email Dialog

Note

If SSO has been configured for your tenant, you will be redirected to your organization's identity provider to complete login.

  1. The password dialog displays. Enter your password and select Continue.

Login Password Dialog

Secureworks® Taegis™ XDR Login Password Dialog

  1. The multi-factor authentication dialog appears. Enter the code from your multi-factor app and select Continue.

Note

If you haven’t set up your multi-factor authentication for Secureworks® Taegis™ XDR yet, see Set Up Multi-factor Authentication.

Multi-Factor Authentication

Multi-Factor Authentication

Tip

Select Try Another Method to use a recovery code or have a one-time code sent to the email address associated to your account.

Other Multi-Factor Authentication Methods

Other Multi-Factor Authentication Methods

  1. Secureworks® Taegis™ XDR displays.

Secureworks® Taegis™ XDR Alert Triage Dashboard

Secureworks® Taegis™ XDR Alert Triage Dashboard

Note

Don’t have access to Secureworks® Taegis™ XDR? Contact your Secureworks representative to set it up.

Set Up Multi-factor Authentication

Secureworks® Taegis™ XDR uses multi-factor authentication for user login. This requires the use of a third-party authentication application.

To set up multi-factor authentication for your account:

  1. In your browser, navigate to Secureworks® Taegis™ XDR.
  2. The login dialog displays. Enter your email address and select Continue.

Login Dialog

Secureworks® Taegis™ XDR Login Dialog

  1. The password dialog displays. Enter your password and select Continue.

Login Password Dialog

Secureworks® Taegis™ XDR Login Password Dialog

  1. The new multi-factor authentication dialog appears. Scan the QR code with your preferred authenticator app, enter the one-time code, then select Continue.

Scan QR Code

Scan QR Code

Tip

If you’re not able to scan the QR code at the time of setup, select Trouble Scanning? and copy the secret string into your authenticator app instead.

Taegis™ XDR Mobile App

The Taegis™ XDR Mobile App is a Progressive Web App that brings many XDR features right to your mobile device.

Taegis™ XDR Mobile App Highlight Video

Install Taegis™ XDR Mobile App

To install the Taegis™ XDR Mobile App, follow these steps:

  1. Navigate to Taegis™ XDR using your region URL from a supported browser.

  2. Follow the steps relevant to your device:

Ios

  • In Safari, tap the Share icon User Entity.
  • Find and tap Add to Home Screen.
  • Confirm or edit the name and tap Add.

If using any browser other than Safari, select Add to Favorites instead.

Android

  • In the browser, tap the Menu icon User Entity.
  • Tap Add to Home screen or Install app.
  • Tap Add or Install.
  1. The app is now available from your mobile device home screen or app library.

Important

If accessing XDR from multiple regions, repeat these steps for each URL.

Available Features

Explore the following features in the mobile app:

Future enhancements to the mobile app will include additional functionality.

Reset Your Multi-Factor Authentication

You can reset your multi-factor authentication for Taegis™ XDR from Profile Settings. To do so:

  1. In your browser, navigate to Secureworks® Taegis™ XDR.
  2. The login dialog displays. Enter your email address and select Continue.

Login Dialog

Secureworks® Taegis™ XDR Login Dialog

  1. The password dialog displays. Enter your password and select Continue.

Login Password Dialog

Secureworks® Taegis™ XDR Login Password Dialog

  1. The multi-factor authentication dialog appears. Enter the code from your multi-factor app and select Continue, or if you no longer have access to your multi-factor app, select Try Another Method.

Multi-Factor Authentication

Multi-Factor Authentication

  1. The other methods dialog displays. Choose Email to have a one-time code sent to the email address associated to your account.

Other Multi-Factor Authentication Methods

Other Multi-Factor Authentication Methods

  1. Enter the one-time code sent to your email and choose Continue.

  2. Secureworks® Taegis™ XDR displays. Navigate to Profile Settings to reset your multi-factor authentication.

Reset Your Password

If you need to reset your password, or you can’t remember it:

  1. From the login page, select Forgot Password?.

Reset Password

Reset Password

  1. The Forgot Password dialog displays. Verify your email address and select Continue.

Forgot Password

Forgot Password

  1. Check the email associated to your Secureworks® Taegis™ XDR account for reset instructions.

Check Email

Check Email

Password Rules

Passwords in Secureworks® Taegis™ XDR must meet the following criteria:

Troubleshoot Log-In or App Initialization Issues

If you experience an issue logging in to Secureworks® Taegis™ XDR or receive an application initialization error such as the following, we recommend you clear your browser site data, close the browser completely, and then attempt to log in again.

Application Initialization Error

Application Initialization Error

To clear your site data, follow the instructions from the support site specific to your browser, including:

Contact Support

If further assistance is needed, see our Support FAQ for information on how to contact support.

 

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