Manage Endpoint Agents

integrations endpoints edr taegis agent red cloak secureworks

Endpoint Agents Summary allows you to view and manage endpoints with Taegis™ XDR Endpoint Agents, Red Cloak™ Endpoint Agents, and third-party agents that Secureworks® Taegis™ XDR is aware of.

To view:

1. From the XDR left-hand side navigation, select Endpoint Agents → Summary.
2. Endpoint Agents Summary displays a table of endpoints that have been discovered by XDR.

Endpoint Agents

Endpoint Agents Summary Table ⫘

The Endpoint Agents Summary table displays quick-view information about each endpoint and its agent.

Use this table to verify the endpoints you installed a supported agent on appear and are connected, as well as other endpoint details.

The Endpoint Agents Summary table includes the following controls to sort, filter, and arrange data:

Column Menu ⫘

Open the menu for available columns in the table by selecting the menu icon to the right of the column name.

Endpoint Agents Summary Column Menu

Choose one of the following options:

• Pin Column — Pin a column to the left or right of the table
• Autosize This Column — Adjust the size of only the selected column to show obscured information
• Autosize All Columns — Adjust the size of all visible columns to show obscured information
• Reset Columns — Reset all columns to their default size and ordering

Choose Columns to Display ⫘

Choose which columns you want to appear in the table by opening a column menu, selecting the columns icon, and checking or unchecking the desired columns.

Use the text box to quickly filter for column names.

Arrange Columns ⫘

Drag and drop columns by the header to rearrange them.

Sort by Column ⫘

Select a column header to change the sort, when available. There are three toggle states:

• Initial — Default sort
• Ascending — Sorts by the column content in ascending order
• Descending — Sorts by the column content in descending order

You can apply sorting to one column at a time.

Filter Endpoint Agents Summary Table ⫘

Use the collapsible filter menu at the left of the table to narrow down the list of matching endpoints.

• As you select filters, the table updates dynamically and the count of results reflects the updated filtered list.
• Selected filters appear above the table; select the X to remove a single filter or Clear All to remove all filters and display all endpoints.

Filter Endpoint Agents Summary Table

Agent Status Options ⫘

Use the Agent Status Options to filter your view based on the following statuses. By default, Active agents are shown.

• Show Active Agents — Endpoint agents that have communicated with XDR within the last 30 days
• Show Unhealthy Agents — Endpoint agents that last communicated with XDR over 30 days ago
• Show Archived Agents — Endpoint agents that have been archived

Filter Values ⫘

For filters that include a Filter values field, the string you enter uses the Contains operator by default. Use a wildcard * at the end of your string to perform a Starts With search, or at the start of your string to perform an Ends With search. For example, to search for hostnames that start with desktop, enter desktop* in the Filter values field of the Hostname filter; alternatively, to search for hostnames that end with local, enter *local.

Filter Values with Wildcard

1. Enter a text string in the Filter values field to begin filtering the available values.
2. Hit Enter to display all results for your string in the table, or select individual results using the checkboxes.
3. Delete your string from the field and hit Enter to remove the filter, or select Clear All from above the table.

View Vulnerability Status ⫘

For XDR tenants that also subscribe to Secureworks® Taegis™ VDR, the Vulnerability Status column displays the rollup vulnerability severity score for endpoints that have been mapped to assets in VDR. To add the Vulnerability Status column to the summary table, see Choose Columns to Display.

Vulnerability Status

See Vulnerabilities in the endpoint detailed view for a list of vulnerabilities affecting the endpoint.

Identify Cloud Instances ⫘

Identify agents that are deployed as cloud instances with the cloud provider icon that displays before the hostname in the Endpoint Agents Summary table. Endpoints without a cloud identifier record do not have an icon next to the hostname.

Cloud Instance Identifier

Agent side drawer summary and detailed views also display a cloud provider and cloud instance ID when available.

Select All Endpoints ⫘

To select all endpoints resulting from your chosen filters, even if not all results are displayed in the table, follow these steps:

1. Filter the Endpoint Agents Summary table as needed.
2. Select the checkbox from the top left of the table header row.
3. If there are more endpoints resulting from your filters than are currently shown in the table, a message displays above the table with the option to select all results.
4. Select the link from the message to Select all Agents in results.

Select All Endpoints

Export Endpoints as CSV File ⫘

Export Endpoints

Export a table of all endpoints or a selected subset of endpoints in CSV format:

• To export all active endpoints included in the table, select the Actions menu from above the table and choose Export All.
• To export a subset of endpoints, select the checkboxes to the left of the endpoints you would like to export, and then select the Actions menu from above the table and choose Export Selected.

View the export status and download the file by selecting Downloads > Data Exports from the left-hand side navigation.

Add and Remove Endpoint Tags ⫘

Tags are assigned to endpoints as a key:value pair to add useful context to the endpoint. The key should be a descriptive, constant identifier, while the value is the associated data from the host.

A few examples of key:value pairs are:

city:atlanta
country:united_states
department:sales
environment:production

Tags applied to an endpoint appear in the Endpoint Details of both the side drawer summary view and the detailed view.

You can also filter the Endpoint Agents Summary table by tag and add the Tag column to the table. See Filter Endpoints for more information.

Tag a Single Endpoint ⫘

Tag Endpoint

1. Assign a tag to a single endpoint in multiple ways:

• From the Endpoint Agents Summary table, select the checkbox for the desired endpoint, and then select the Actions menu from above the table and choose Add Tags. See Bulk Tag Multiple Endpoints to tag multiple endpoints at once.
• From the Endpoint Details of both the side drawer summary view and the detailed view, select + Add from the Tags entry.

2. Enter a tag key and a value associated with that key. For example, enter group as the key and sales or product_support as the value. Select + Add Tag to bulk assign more than one tag.

3. Select Preview Changes and then Assign Tags when complete.

Bulk Tag Multiple Endpoints ⫘

To bulk tag multiple endpoints at once, follow these steps:

1. From the Endpoint Agents Summary table, select the checkboxes for the desired endpoints, and then select the Actions menu from above the table and choose Assign Tags. See Select All Endpoints for guidance on selecting all.

2. Enter a tag key and a value associated with that key. For example, enter group as the key and sales or product_support as the value. Select + Add Tag to bulk assign more than one tag.

3. Select Preview Changes and then Assign Tags when complete.

Remove a Single Tag ⫘

Remove Tag

Remove a single tag from an endpoint by selecting the X next to the tag name from the Endpoint Details of both the side drawer summary view and the detailed view.

Bulk Remove Tags from Multiple Endpoints ⫘

Bulk Remove Tags from Multiple Endpoint

To bulk remove tags from multiple endpoints at once, follow these steps:

1. From the Endpoint Agents Summary table, select the checkboxes for the desired endpoints, and then select the Actions menu from above the table and choose Remove Tags. See Select All Endpoints for guidance on selecting all.

2. Enter the tag key you would like to remove from the endpoints. For example, for the group:prod_support tag, enter group. Select + Add Tag Key to bulk remove more than one tag.

3. Select Preview Changes and then Remove Tags when complete.

Archive and Unarchive Selected Endpoints ⫘

Archive an endpoint to remove it from view if you do not expect that endpoint to report to XDR again. Archived endpoints remain archived until you manually unarchive them, even if they begin reporting again. Archiving an endpoint does not affect data ingestion, alerting, or telemetry for that endpoint, which remains subject to your data retention policy.

Archive an Endpoint ⫘

Archive Agent

To archive, or hide, endpoints from the Endpoint Agents Summary table, follow these steps:

1. Filter the table as needed and then select the checkboxes to the left of the endpoints you want to archive. See Select All Endpoints for guidance on selecting all.
2. Select the Actions menu from above the table and choose Archive.
3. Upon completion, the selected endpoints are moved to an archived agent status.

Unarchive an Endpoint ⫘

Unarchive Agent

To unarchive, or restore, endpoints to the Endpoint Agents Summary table, follow these steps:

1. Select the Agent Status Options filter and choose Show Archived Agents.
2. Select the checkboxes to the left of the archived endpoints you want to unarchive. See Select All Endpoints for guidance on selecting all.
3. Select the Actions menu from above the table and choose Unarchive.
4. Upon completion, the selected endpoints are restored to an active agent status.

View Archived Endpoints ⫘

To view archived endpoints, use the filter menu to Show Archived Agents. Archived endpoints display a label next to the hostname in the side drawer summary view and the detailed view:

Archived Status

Reassign Taegis Agent Group ⫘

Reassign Group

To reassign one or more Taegis Endpoint Agents to a new Group, follow these steps:

1. Filter the table by Group if needed and then select the checkboxes to the left of the endpoints you would like to reassign. See Select All Endpoints for guidance on selecting all.
2. Select the Actions menu from above the table and choose Reassign Group.
3. Select the Group you would like to reassign the selected endpoints to from the drop-down menu and then select Reassign.

Reconnect Taegis Agents ⫘

Reconnect Taegis Agents

Use the Reconnect Agents action to connect one or more Active and Connected Taegis Endpoint Agents to the registration server to initiate an auto-update if a new Taegis Endpoint Agent version is available. To reconnect agents, follow these steps:

1. Select the checkboxes to the left of the Taegis Endpoint Agents you would like to reconnect. See Select All Endpoints for guidance on selecting all.
2. Select the Actions menu from above the table and choose Reconnect.
3. Enter a reason for the action in the dialog and select Reconnect.

Uninstall Taegis Agents ⫘

Uninstall Taegis Agents

Use the Uninstall action to uninstall one or more Taegis Endpoint Agents from Active and Connected endpoints. Follow these steps:

1. Select the checkboxes to the left of the Taegis Endpoint Agents you would like to uninstall. See Select All Endpoints for guidance on selecting all.
2. Select the Actions menu from above the table and choose Uninstall.
3. Enter a reason for the action in the dialog and select Uninstall.

View Endpoint & Agent Details ⫘

Select the Hostname entry for an endpoint in the table to open a side drawer summary view of details about the endpoint and its agent.

Agent Side Drawer

For a detailed view, select the Open in new tab icon from the summary.

Agent Detailed View

Agent Details ⫘

The Agent Details section displays information about the agent running on the endpoint, including:

• Agent Type and Version
• Last Seen date and time

Additional information may be available depending on the agent type.

Endpoint Details ⫘

The Endpoint Details section displays information about the endpoint. From this section you can:

• Apply or remove a tag.
• Run a pivot search against any field with a magnifying glass icon by selecting the icon.

Vulnerabilities ⫘

For XDR tenants that also subscribe to Secureworks® Taegis™ VDR, the Vulnerabilities section of the detailed view displays vulnerabilities identified by VDR affecting the endpoint, if it has been mapped to an asset in VDR.

To view more details about the listed vulnerabilities, navigate to the Vulnerabilities view of VDR. For more information, see Finding, Filtering, and Sorting Vulnerabilities in the VDR Documentation.

Alerts ⫘

The Alerts section of the detailed view displays alerts generated from the telemetry that endpoint generated and sent to XDR.

Expand or collapse the section by selecting the header, and select an alert from the list to open a side drawer view.

Filter the table and customize the view by selecting a column header menu icon and choosing the filter or column tab. Use the Actions menu directly above the table to take action on all or selected alerts.

Command History ⫘

The Command History section of the detailed view displays a list of actions taken for the endpoint, including the user that initiated the action and the reason they supplied for doing so.

Expand or collapse the section by selecting the header, and filter the table and customize the view by selecting a column header menu icon and choosing the filter or column tab.

Red Cloak Endpoint Agent Module Status ⫘

For Red Cloak Endpoint Agents only, the Module Status section displays the last time each of a Red Cloak Endpoint Agent ’s modules last reported to XDR. This information can aid in identifying problems with the Red Cloak Endpoint Agent ’s modules.

The status of each module except Mukluk is represented by the following colors, which are updated in XDR every four hours:

• Green — The module has reported data in the last 24 hours.
• Yellow — The module has not reported any data between 24 and 72 hours.
• Red — The module has not reported any data in over 72 hours.

Find further information on the Red Cloak Endpoint Agent modules in the Red Cloak Endpoint Agent Technical Details.

Actions ⫘

Endpoint Actions

View and take available actions related to an endpoint by selecting the three dot Actions icon from the side drawer summary view or the Actions menu from the detailed view.

The following actions may be available, depending on the agent type, the endpoint status, your tenant subscriptions, your user role, and any automations you have enabled:

• Refresh the data displayed in the summary or detailed view to account for updates such as to the Connection or Isolation status.

• Isolate Host from network connectivity except to XDR.
• Restore Host to full network connectivity.
• Reconnect Agent to connect a Taegis Endpoint Agent to the registration server to initiate an auto-update if a new Taegis Endpoint Agent version is available. To perform this action for multiple Taegis Endpoint Agents at once, see Reconnect Taegis Agents.
• Uninstall Agent to remove a Taegis Endpoint Agent from the endpoint. To perform this action for multiple Taegis Endpoint Agents at once, see Uninstall Taegis Agents.
• Response Actions list playbook automations you have configured as Response Actions.

Isolate and Restore a Host ⫘

Isolating an endpoint from network communication (except to XDR) is performed to prevent lateral spreading of threats from an infected host to healthy hosts. Once isolated hosts have the threat removed, they can be reintegrated and regain full network access.

Follow these steps to isolate or restore a host via the XDR default Actions menu options:

1. From the XDR left-hand side navigation, select Endpoint Agents → Summary and choose an endpoint from the Endpoint Agents Summary table.
2. Select the three dot Actions icon from the Endpoint side drawer summary view or the Actions menu from the Endpoint detailed view.
3. Choose either Isolate Host or Restore Host.
4. Enter a reason for the action and select either Isolate Host or Restore Host to confirm.

Isolated hosts display a label next to the hostname in the side drawer summary view and the detailed view:

Isolation Status

See the Command History section from the endpoint detailed view for a history of isolate and restore actions for the endpoint.

For more information, see Taegis™ Endpoint Agent Technical Details or Red Cloak™ Endpoint Agent Technical Details.

Share Agent Details ⫘

To share agent details with another user within the tenant, select the Copy share link icon for a direct URL from either the side drawer summary view or detailed view.

Copy Link to Share Agent