Manage Users

user management

Users with the required role can manage the users of their Secureworks® Taegis™ XDR tenant via Manage Users. To access:

1. From the Taegis Menu, select Tenant Settings → Users.
2. Manage Users displays.

Manage Users

Find Users ⫘

Existing registered, invited, and deactivated users display in the table on this page.

Points of Contact ⫘

Users who are added as points of contact in the escalation list are identified with an icon and their escalation order in the Manage Users table.

Points of Contact

Filter the Table ⫘

• Filter the table of users using the user status filters above the table to show only registered, invited, or deactivated users, or a combination. By default, the table displays registered and invited users.
• Type into the quick-search bar above the table to filter by your value.

Filter Table

Filter Columns ⫘

• Select a column header to sort A-Z ascending or descending by that column.
• Select the menu icon next to any column header and choose the filter icon to filter that column. You can:
  • Type into the search bar to filter by a specific value.
  • Select or deselect the entries you would like to be present.
• Once applied, remove text from the filter search bar and re-select all entries to return to an unfiltered view.

Filter Columns

Invite Users ⫘

To invite new users to your tenant:

1. From the Taegis Menu, select Tenant Settings → Users.
2. Select Invite Users. The Invite New Users form displays.
3. Enter the user’s email address, assign them a user role, and select a language.
4. Select Add Another User to add multiple users at a time.
5. Select Invite. Each user receives an email invitation with registration instructions.

Inviting New Users

Re-invite Users ⫘

If a user has not registered their account after receiving an invitation, you can send them another invitation:

1. From the Taegis Menu, select Tenant Settings → Users.
2. Filter the table to find the desired user, if needed.
3. From the Actions column on the row of the target user, select the vertical ellipsis to open the context menu.
4. Select Re-invite User.

Re-invite User

5. From the Re-invite User modal, adjust the role if needed and then select Re-invite.

Edit User Roles ⫘

To edit a user’s role:

1. From the Taegis Menu, select Tenant Settings → Users.
2. Filter the table to find the desired user, if needed.
3. From the Actions column on the row of the target user, select the vertical ellipsis to open the context menu.
4. Select Change Role.

Change a User’s Role

5. From the Edit Role modal, choose the desired user role and select Update.

Edit User Emails ⫘

To edit a user’s email address:

1. From the Taegis Menu, select Tenant Settings → Users.
2. Filter the table to find the desired user, if needed.
3. Select the address from the Email column for the desired user.
4. From the Edit User Email modal, edit the address and select Save User.

Edit a User’s Email

Deactivate Users ⫘

To deactivate a user and remove them from your tenant:

1. From the Taegis Menu, select Tenant Settings → Users.
2. Filter the table to find the desired user, if needed.
3. From the Actions column on the row of the target user, select the vertical ellipsis to open the context menu.
4. Select Deactivate.

Deactivate a User

5. On the confirmation dialog box, confirm that you wish to deactivate the user by selecting Deactivate.

Confirm Deactivation

View Deactivated Users ⫘

To view users that have been removed from your tenant:

1. From the Taegis Menu, select Tenant Settings → Users.
2. Select the Deactivated filter and unselect the Registered and Invited filters. The table displays only deactivated users.

View Deactivated Users

Reactivate Users ⫘

To reactive a user that was previously deactivated:

1. From the Taegis Menu, select Tenant Settings → Users.
2. Select the Deactivated filter and unselect the Registered and Invited filters. The table displays only deactivated users.
3. From the Actions column on the row of the target user, select the vertical ellipsis to open the context menu.
4. Select Re-invite User.
5. On the confirmation dialog box, select Re-invite. The user receives a Welcome Back reactivation email with a link to re-register that is good for seven days.

Reactivate User

Export Users as CSV ⫘

You can export the Manage Users table or selected rows to a CSV file, based on the selected filters.

Export All ⫘

To export all users to CSV:

1. Filter the table, if necessary.
2. From above the table, select Actions → Export All as CSV.
3. Proceed to Data Exports to download the finished CSV file.

Export All

Export Selected ⫘

To export selected users to CSV:

1. Filter the table, if necessary.
2. Select the check boxes of the users you want to export.
3. From above the table, select Actions → Export Selected as CSV.
4. Proceed to Data Exports to download the finished CSV file.

Export Selected