1 Getting Started
2 Asset Discovery and Scan
3 Vulnerability Management
4 Troubleshooting and Support
For troubleshooting Taegis™ VDR, see:
- Edge Service Connectivity Issues
- No Data Shown In The Application
- Asset Misdetection
- Reviewing Failed Scans
If you are experiencing errors, unexpected results, or platform connectivity issues, please contact Taegis™ VDR Product Support. The support team is available 9AM to 5pm ET.
Contact Support ⫘
Taegis™ VDR Support can be contacted directly from the console using the Chat or Email Us options available from the ? menu located in the upper-right corner of Taegis™ VDR.
You can also contact support by sending an email to firstname.lastname@example.org.
When contacting support, provide as many relevant details as possible to expedite resolution. Details should include asset IP, scan ID, screenshots, etc.
For more information, see Taegis™ XDR’s Basic Application Support Policy.